September 01, 2011
Glance releases version 2.0 for Salesforce and completes award-winning screen-sharing integration for Sales Cloud, Service Cloud, Chatter and Mobile.
The only real-time, screen-sharing service for customer-facing demos, presentation and support sessions.
San Francisco, Calif. – Aug. 31, 2011 – From Dreamforce 2011 (Booth #701, with partner Bluewolf), Glance Networks today launched version 2.0 of Glance for Salesforce, its award-winning screen-sharing technology.
The upgrade extends the company’s sales cloud offering to the service cloud, allowing agents to launch collaborative support sessions simply by clicking on a Glance icon appearing on any salesforce.com object.
Like its initial release, the service automatically tracks and stores all support activity, enabling real-time, accurate reporting; with 2.0 Glance has added new sales and services dashboards, each including six customizable reports.
Known for its focus on real time engagement, Glance’s version 2.0 also incorporates a
“mobile join” feature, allowing guests to connect to sessions via any mobile device, including iPad, iPhone, BlackBerry and Android.
The company has also incorporated Glance for Chatter, a built-in service that automatically updates the status of demos, online presentations or remote support sessions. Included within the Chat notification is a link to the session in progress; users can simply click and instantly join.
In preparing for the release, the company presented sneak peek opportunities to a select group of industry experts, analysts and clients – as a result, Glance for Salesforce was recently named a “Top 10 App for Salesforce” by DemandGen Report and “A Must-Have Tool for Salesforce.com Users” by Smart Selling Tools. With a user rating score of 4.8 (out of 5), Glance for Salesforce is now one of the most highly rated Apps for sales and service productivity on the AppExchange.
“Salesforce.com customers are looking for means to make their sales and services organizations more efficient and effective,” says Tom Scontras, VP Sales and Marketing at Glance Networks. “It’s simple; our customers want tools that improve real-time communications with prospects and customers. Glance for Salesforce 2.0 completes that picture by consolidating demo, presentation and remote support tools into one simple, integrated service.”
Reed Construction Data is one of many companies that have already made Glance for Salesforce a key part of their sales and support processes. “We rely heavily on demos as part of our sales process, and are a big Salesforce customer,” explained Lisa Fiondella, Chief Customer Officer at Reed. “Layering Glance on top of our Salesforce implementation has helped Reed significantly boost sales team productivity. To date, with Salesforce.com and Glance we’ve reduced sales cycles by 60 percent and improved lead conversion rates by 40 percent. We’re looking forward to taking advantage of the features in Glance for Salesforce 2.0 in order to expand the benefits beyond our sales group and into the service team.”
Glance will demonstrate Glance for Salesforce 2.0 publicly for the first time at this week’s Dreamforce 2011 conference. The company is co-exhibiting with agile business consulting firm Bluewolf in booth #701. Reed’s Fiondella is a featured speaker in the Bluewolf theater, in a session titled, “Increasing Productivity, Conversion Rates, and Revenue by Integrating Salesforce.com Apps.”
About Glance Networks
Glance Networks (www.glance.net) provides the only instant screen-sharing technology that’s integrated with popular customer-facing applications to help companies measurably improve sales and service interactions. Glance enables sales and support reps to launch on-the-fly screen-sharing sessions from directly within the customer applications they’re already using – such as Salesforce.com and LivePerson – and provides managers with real-time reports on the impact those sessions have on sales and customer service metrics. Founded by former PictureTel CTO Rich Baker, Glance is headquartered in Arlington, MA and has more than 6,000 customers worldwide including Deluxe Corporation, Franklin Templeton, Vehix, Choice Hotels, Ciba Vision and InfoUSA.
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Glance Networks and Glance are trademarks of Glance Networks Inc. All other trademarks contained herein are the property of their respective owners.