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The Upside: Killer Sales Tips

3 posts from January 2009

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January 22, 2009

Hitting the Customer Feedback Jackpot

 Recently we hit the jackpot with J., a random customer of ours who uses Glance for web demos. We sent a standard note inquiring about his satisfaction...and, surprisingly, he came back with a deluge of professional-grade suggestions – the kind of high-level stuff you'd expect from a senior marketing manager of a multi-national tech vendor...or something like that.

Turns out the guy was a Senior Global Marketing Manager of a huge, legendary tech giant, but that's besides the point – we're used to getting great advice from all kinds of people.

The point is that user feedback is as good as gold. And with thousands of users an email away, we like our odds. That's why everyone at Glance, including our CEO (who had the pleasure of initiating the email thread with J.) invests uncommon amounts of time and energy into listening. As far as we're concerned, anything less would be the real gamble. Thanks, J.!

-Carla Gates

January 15, 2009

Glance Stars In the Two Best Films of the Year!

Glance rocks  
Maybe we won't win any Oscars for these, but nobody can deny the importance of these two films.

Glance vs. WebEx - Glance 3x Faster
Glance vs. GoToMeeting - Glance 3x Faster

In these classic David vs. Goliath yarns, Glance is pitted against hulking, complicated opponents WebEx and GoToMeeting.

Glance runs circles around the competition to a score provided by Rossini (William Tell Overture). The facile narration of our CEO, Rich Baker, deserves props, too.

We always knew Glance was faster and so did you. But these videos prove it unflinchingly, in real time. Glance gets your web demo up and running 3x faster than WebEx and GoToMeeting, with way less buttons and tasks to perform. Seeing is believing - check it out. And feel free to spread the word. :-)

The Glance Team

January 15, 2009

Reverse Slam Dunk

 

The first few months of our new Reverse Screen Sharing feature (as part of the 2.4 upgrade for PCs in September) have been a runaway success.

All manner of businesses are now learning the joys of remote tech support and remote training, and wondering why they didn't do it sooner. The answer is simple: up until now, the technology to do this kind of thing has been clunky, slow, and aggravating. So, they avoided it. (It's kind of like why some people never bothered to watch videos or surf the web on their cell phones, until the iPhone came out.)

In Glance's able hands, reverse screen sharing soars! You see and control your guests screen in one click - so there's no reason to wait any longer. The future of reverse screen sharing has erupted into the present, and its free for all current Glance users, so dive in!

(And if you're currently using one of our big, lumbering opponents, feel free to switch and join the winning team any time.) You can download Glance 2.4 for PCs here. If you're reading this and you don't have a Glance account yet, grab a free trial, and if you're on a PC, you'll get our 2.4 version automatically.

Carla Gates