Supporting Customers


Barger, Benioff, and I

Earlier this year, I traveled to our nation’s capital to attend salesforce.com’s cloudforce event – we’re an @AppExchange partner and their venues are amazing for our pipeline so we participate in as many as possible. This trip was different than...

Supporting Customers
12/09/2011 15:33
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AssistiveTek Provides "Just-In-Time" Tech Support With Glance

Recently, a great review of Glance for tech support appeared in Brian Friedlander' blog, Assistive Technology. Brian is a well-known Mind Mapping and Educational Technology Consultant at AssistiveTek, LLC, Associate Professor at College of St. Elizabeth, and a long-time Glance...

Customer Success Stories Supporting Customers
10/26/2010 12:43
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0 Where, 0 Where Is The Human Support? | Customer Service POV From Glance's Tech Support Manager

What happened to the "0" button on your phone? I mean, it's still there. But in the last few decades, it has lost some of its swagger. It used to be so revered that many referred to it with a...

Supporting Customers
09/28/2010 11:59
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Truly Lovely Customer Service, or Why Are the Brits So Cheerful?

There's an old joke that goes like this: Q: What is the difference between American and British manners? A: The British have them...the Americans don't. Joking aside, the "British politeness factor" seems to be borne out in market research: in...

Supporting Customers
05/19/2010 09:45
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The best pay: Kind words from customers

As an entrepreneur, you wake up one day all excited about some oddball idea -- one of those "Wouldn't it be great if..." inspirations. You look to find a few folks who share your enthusiasm. Together, you work and work...

Entrepreneurship Supporting Customers
03/25/2010 13:47
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10 Ways to Exceed Expectations in Customer Service

Customers crave old-fashioned, friendly, and informed service over speed. And there is plenty of evidence that good customer service is positively correlated with a company's financial performance. In a recent CRM Today survey of 2,000 consumers in the U.S and...

Sales 2.0 Supporting Customers Tips
02/23/2010 14:38
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Still a Differentiator: Delighting the Customer

It started with a retweet (RT) on Twitter over the weekend -- @TrishLambert (a Glance customer) thanked Glance in the ubiquitous 140 Twitter characters: "HUGE THX 2 @glancenetworks 4 handling critical tech issue 4 me at 8 pm! BTW, awesome...

Supporting Customers
12/09/2009 13:02
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Is Remote Service The Next Big Thing? It's More Than A Remote Possibility.

In the old days (last year and beyond), tech support services were judged by how often and inexpensively they could get a person to the customer's site to deploy, train and troubleshoot. Oh, how times have changed. Today, the sign...

Supporting Customers
04/15/2009 11:19
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How One-Click Desktop Sharing Provides All-Day Help To DayliteHelp.com

Cynthia provides sales training and tech support for customer relations software, Daylite. We were glad to hear in her new video that DayLiteHelp.com's customer relations are improved by using Glance. Cynthia's in Portland, OR, but 95% of her clients are...

Customer Success Stories Supporting Customers
04/02/2009 11:44
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We Always Knew Good Service Helps ROI. A New Study Reveals Just How Much.

Outstanding service has always been a labor of love for us. We don't do it because of ROI, but because after years of running Glance we still get a wonderful feeling when somebod y uses our desktop sharing product. Good...

Supporting Customers
02/11/2009 11:35
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