Still a Differentiator: Delighting the Customer It started with a retweet (RT) on Twitter over the weekend -- @TrishLambert (a Glance customer) thanked Glance in the ubiquitous 140 Twitter characters:
"HUGE THX 2 @glancenetworks 4 handling critical tech issue 4 me at 8 pm! BTW, awesome screen sharing svc! http://is.gd/5cJ6W"
I asked around the office and found that Glance Account Exec, Mike Walsh, had indeed, helped Trish with a technical issue for a webinar she had scheduled the next day. And he helped her from his home, at 8pm at night. Trish found this
12/09/2009 13:02
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